My magic wand is all out of sparkles…..
This means that my ability to “fix” something remotely isn’t working.
If you want a new pre-lit christmas tree cause the one you bought two weeks ago has stopped working then yes, you have to un-decorate it, and then take it down, and bring it in.
I don’t care if you want to do it today or wait till after Christmas, you do have 90 days from date of purchase.
But keep in mind that the longer you wait to do it the less likely we are to have a replacement for you. Infact, you’re probably screwed as it is since the number of trees we have has dropped by three quarters in the last two weeks.
And yelling at me that I’m a horrid person and you’re not going to un-decorate the tree when I tell you that that’s your option isn’t going to get you far.
And when I tell you that I don’t understand what you want me to do if you’re unwilling to un-decorate the tree yelling even more isn’t going to get you any closer to a resolution.
Infact the manager is going to tell you the same thing.
One of these days I really am going to tell said yelling person that my magic wand is broken, that way at least I can laugh when they go through the roof……